I stayed there for a business trip and I had the opportunity to interact with their manger and the human resources team who are very caring and are all very professionals. They clean my room very well and accommodated any extra request when I needed. The housekeeping staff are very nice and will assist right way if you need anything extra. The service was AMAZING! I stayed for 3 days and my experience was very pleasant, The food at their restaurant was delicious, when I ordered room service the delivery was so quick and the food was warm and well presented, The Valet parking stuff was very attentive, fast and they also offer car wash, The front desk employees welcome you with a smile and are eager to assist. I came this last May and it was a surprise that the hotel had been renovated with beautiful and very comfortable furniture, Seems like the hotel has Improved 100 %, They have many new employees well trained on customer service. There are other choices in LA, and the Commerce is a very poor choice for gambling.I stayed at this hotel several times in the past 4 years.

The place is so crowded that distancing yourself from other players is not possible.

When you are on a list and they announce your name, you can shout and wave from a part of the casino and they brush right by you. This is of course very difficult, so there is basically no jackpot. For example, on BigO you now need 4 of a kind beat by a straight flush. But, people continue to go there with little to no promotions, except jackpots, which occur very very seldom if never. At one time, prior to COVID restrictions, you could earn points that could be used toward things, such as food. The food is very expensive and you can't bring food into the place. It is very crowded and they no longer serve food at the tables. Many perceive this non-interaction as rudeness, which is possibly very accurate. The place is all business and there is virtually no interaction between the staff and the guests. When you enter the casino there are terminals that allow you to enter the games you want to play. I have recently visited the casino, which is not far from the Bicycle Hotel and Casino.

Commerce casino grill